Refund policy

WHAT'S OUR RETURN POLICY?

We hope you love your new purchase with the MAD HATcher. But in case you're not 100% satisfied, you must submit your return request within 7 days of receiving the item. We are unable to offer exchanges for any returned items.

Your return item must be unused and in the original packaging to be accepted. We will not accept returns/exchanges that are not in their original condition, are damaged, or missing parts for reasons other than defects. Items purchased on sale are FINAL SALE.

To complete your return, you must first contact us via email marketing@n3xism.com with your order number and request, to receive a claim authorization. We will require proof of purchase.

Please do not send your items back without contacting us first. A return without authorization may result in delay or denial of the refund.

Goods for return are at the customer's expense.

 

RETURNS WILL ONLY BE ACCEPTED WHEN:

  • Items are in their original condition.
  • Items are in their original packaging.
  • Tags remain attached to products.
  • Products are unworn, unwashed and unstained.

 

WE DO NOT ALLOW RETURNS FOR THE FOLLOWING:

  • Products received without authorization
  • Discounted products
  • Products over 7 days after arrival
  • Products received in a condition other than their original condition.
  • Products that have odors, stains, or scratches on the product.
  • If the product tag is lost or damaged
  • Products that have been repaired, washed, and cleaned by the customer
  • Products that appear worn, smell of perfume, smoke, deodorant or body odour.
  • Products that are marked or damaged in any way, that includes, fake tan, deodorant and makeup. 
  • Products purchased outside this site

 

PRECAUTIONS for purchasing in our online store

Please note that the product image may differ slightly from the actual color due to the characteristics of viewing on a personal computer. Regarding the color of the image, we will not treat it as our defect. If you would like to know more about colors, please contact us before purchasing.

 

 

HOW TO LODGE A RETURN?

  • To request a return, please email marketing@n3xism.com with your order number and your request. 

  • Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 7 days of receipt and you’ll receive an email detailing your return once this has been done.

  • Goods for return are at the customer's expense.

 

 

REFUNDS (IF APPLICABLE)

Refunds will be issued only when the returned item meets the above condition and determined defect. Once processed, the amount will go back to the original method of payment within a few days of the refund date. Contact your credit card company and/or your bank if you don’t see the refund more than 10 days after a refund notification email. Please note that it may take time before the refund is officially posted.


 

SHIPPING

Upon authorization, mail your product to the address provided with the authorization.

The customer will be responsible for shipping costs for returns. And the initial shipping costs are non-refundable. We recommend using a trackable shipping service to guarantee that we will receive your returned item.

 

 

 

RECEIVED FAULTY ITEMS?

If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, please send us the following info at marketing@n3xism.com

  • Your order number
  • Item name
  • Photos that show:
  • The fault as clearly as possible
  • Full-length photo of the item
  • The shipping label including tracking number


All claims need to be made within 7 days of receiving your order. Once we confirm the product was faulty, or there was a dispatch error by the MAD HATcher, we will be issue full payment back to the Customer's original payment account within 7 days.

 

CAN I EXCHANGE MY ITEMS?

We are unable to offer exchanges for any purchased items.

 

WHAT IF I HAVE PROBLEMS WITH MY ORDER AFTER 7 DAYS?

1.PLEASE PLEASE PLEASE check your item's condition as soon as you receive it (We can not assist you if your order is over the 7 days of receiving. All of our product went through QC test before sale to customer so defective items are rare to see)

2.PLEASE reject damaged, broken packages and/or take photos ASAP as evidence. The first thing you'll likely to do is to contact you local carrier. If you couldn't find the courier, please refer to our Shipping/ Ordering Policy.

3.If you need assistance. Send us the evidence of the damaged package. We'll do our best to fight with postal service for you. Email us info below:

  • Your order number
  • The photos of items you received
  • Packaging and shipping label with the stated tracking number

CUSTOMS & IMPORT FEES?

For more information, please check with the local Customs and Border Protection Department. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Important notice:

  • Please note we are not responsible for any international loss, damage, or customs fee for the return package. It's also your responsibility to check if the destination country imposes any duties, taxes, brokerage fees, or any other fees on the item you're sending. If you're unsure, please contact the consulate office of the destination country.
  • Please make sure you don't include non-the MAD HATcher items by accident in your return package. We will not be responsible for sending back those items to you.